Support Options

At CharterTech we don’t charge by the hour or by the problem. We want to be more like an employee that is a part of your school. There are no budget surprises. That is why we only charge a monthly fee for all that we do. You know what your school will spend on technology support for the entire year.

Every package includes two dedicated CharterTech employees. You will have a committed technician and a certified technology director. No surprises as to who will be at your school.

Depending how much technology your school uses will decide on how often we will be on site. More tech means more things that need attention. We discuss your needs and come up with the perfect support time for your technology. One to Five days a week. 

 

CharterTech Support

Guaranteed Every Week 

  • A support Technician and a high level network engineer dedicated to your school.
  • 24 / 7 phone support.
  • Connectivity to the school for quick software resolution.
  • 2 hour response time 24 hour solution fix.
  • Teacher and Staff Ticketing system for soft issues.
  • Technology comity organization to keep track of technology issues.
  • Complete network – Phone system – Desktop – Laptop – PC/Mac – Mobile devices support.
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